Privacy policy

Privacy Policy

Last updated: October 22, 2025

Amrutpro operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Amrutpro is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we say “personal information,” we mean information that identifies you or could reasonably be linked to you. It does not include anonymous or de-identified data. Depending on your interaction with our Services, we may collect:

  • Contact details: Name, billing and shipping address, phone number, and email address

  • Financial information: Payment method details (e.g., UPI, card, or bank transfer information processed securely via our payment gateway)

  • Account information: Login credentials, preferences, and settings

  • Transaction information: Order history, items viewed or purchased, cancellations, and exchanges

  • Communications: Information you share with us through email, phone, or WhatsApp support

  • Device information: IP address, browser type, and operating system

  • Usage information: How and when you interact with our site

Sources of Personal Information

We collect information from the following sources:

  • Directly from you — when you create an account, place an order, contact us, or subscribe to our updates

  • Automatically — through cookies and similar technologies when you browse our site

  • From service providers — such as payment gateways, courier partners, and Shopify

  • From partners or third parties — who help us improve our marketing and logistics

How We Use Your Personal Information

We may use your information to:

  • Provide and improve our Services: Process payments, fulfill orders, deliver products, and provide post-sale support

  • Personalize your experience: Recommend products and remember preferences

  • Marketing and promotions: Send you special offers, newsletters, or updates (you may opt out anytime)

  • Security and fraud prevention: Detect and prevent fraudulent activity, ensure safe transactions, and verify COD orders

  • Customer communication: Respond to queries, provide support, and confirm order updates

  • Legal and compliance: Fulfill our legal obligations under Indian laws and respond to legitimate government requests

How We Disclose Personal Information

We may share your personal information in the following cases:

  • With Shopify, our platform provider

  • With trusted vendors and service providers, such as payment processors (PhonePe), courier partners (Bluedart, DTDC, Delhivery, XpressBees, etc.), and IT or marketing support partners

  • With marketing partners who help us show relevant ads or offers

  • When required by law or legal proceedings, or to protect our rights and prevent fraud

  • During business transitions, such as a merger, sale, or restructuring

We do not sell or rent your personal information.

Relationship with Shopify

Our store is hosted on Shopify, which provides the online e-commerce platform that enables us to sell our products and services to you. Shopify collects and processes certain data to provide secure transactions and operational features.

To learn more about how Shopify uses your personal data, please review the Shopify Privacy Policy.

Third-Party Websites and Links

Our website may include links to external websites or services that we do not control. We are not responsible for the privacy or security of such third-party platforms. Please review their privacy policies before interacting with them.

Children’s Data

Our Services are not intended for children under 18 years of age. We do not knowingly collect any personal data from minors. If you believe your child has provided us with personal data, please contact us to request deletion.

Security and Retention of Information

We use appropriate technical and organizational measures to protect your information. However, no system is completely secure.

We retain your data only as long as necessary to:

  • Fulfill orders and provide Services

  • Comply with legal requirements

  • Resolve disputes or enforce our policies

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access and receive a copy of your personal data

  • Request correction or deletion of your data

  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.
You may also unsubscribe from promotional emails at any time using the “unsubscribe” link in our emails.

International Data Transfers

Because Shopify and our other service providers operate globally, your data may be transferred and processed outside India. Such transfers are made in accordance with applicable data protection laws and with adequate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technologies, or legal obligations. The revised version will be posted on our website with an updated “Last updated” date.

Contact Us

For any privacy-related questions, concerns, or complaints, please contact us at:

Amrutpro
📧 amrutpro.organic@gmail.com
📞 +91 88713 43168
🕐 Support Hours: Monday to Saturday, 10 AM – 6 PM